
Account eligibility
Age, identity, account ownership and location restrictions.

Game terms & settlement
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Core terms
Check the account terms, game rules and any active promotion conditions together. A condition in one set of terms may affect another.

Age, identity, account ownership and location restrictions.

Each game sets its own rules, paytable, outcomes and feature conditions. Read these before confirming a stake.

Promotional play can have its own eligible games, wagering requirements, stake caps and expiry conditions.
Before you wager
Review the game rules, account conditions and any active offer terms before playing.
Check the amount, displayed currency and balance selected before confirming.
A button press alone does not confirm that a wager was recorded. Check the game or account history.
Save the round or transaction details if you need to ask about a wager.
Limits and eligibility
| Area | What applies |
|---|---|
| Age and account | 18+; verification may be required. |
| Location | Check local eligibility and the terms that apply to your location. |
| Stake limits | Limits vary by game; check the amount shown before betting. |
| Game availability | Check the available title, its rules and permitted features. |
| Promotional play | Review wagering, eligible games and any stake conditions. |
Game outcomes
| Topic | What to review |
|---|---|
| How a result is set | Use the game rules to understand a completed round and its recorded outcome. |
| Payout calculation | Refer to the game paytable and its payout terms. |
| Currency and rounding | AUD; check the displayed amount and applicable terms. |
| Corrections | Ask which rule and account record support any adjustment. |
| Transaction history | Review the recorded wager, result and balance change. |
The on-screen animation may differ from the final transaction record; check your account history.
Bonus wagering

Check eligible games, which balance is used, how wagering progress is counted and what happens at expiry or withdrawal. Bonus conditions may differ from cash play.
Transaction issues
A rejected request, a lost connection and a voided transaction are not the same. Check the recorded status and relevant terms before taking further action.
A disconnection by itself does not show whether the game recorded or completed the round.
Check whether the request was rejected or recorded and settled.
Review the stated reason and any account balance change.
Raising an issue

A timeline and the relevant rule details can help support review your concern.
Common queries
Check the game, account and any active promotion terms together. You can ask support which terms and transaction reference apply.
Check the recorded round status and applicable game terms. A disconnected screen alone does not confirm the outcome.
The reason, applicable condition and account adjustment determine what happens. Review the written terms and transaction record.
Keep the transaction details and relevant terms, then contact support and ask which rule was applied and what complaint steps are available.
More information
The public information does not provide a complete rule for every betting situation. Check the current site terms and the rules displayed in each game before wagering, as game-specific conditions can differ.
Treat a wager as accepted when the site or game confirms it. If play is interrupted or your balance does not update, check account history before trying again. Keep the game name, time and any reference details for a support enquiry.
WSM Casino offers Over 4,000 crypto casino games, including slots, live casino, table games, game shows and crash games. Rules vary between games, so consult the individual game information and paytable rather than assuming identical conditions.
General minimum and maximum stake amounts are not published in the available brand information. Check the limits displayed for your selected game and account. Australian players should confirm the currency and stake before submitting a wager.
Game outcomes are settled under the relevant game rules and recorded result. If the result or balance looks incorrect, retain the account details and contact support rather than relying on an assumption about the round.
Identity and address verification may be required before betting or withdrawing. Possible documents include government-issued photo ID and a recent utility bill or bank statement. Follow the instructions provided for your account.
The welcome offer is a 200% bonus on your first casino deposit, up to AU$25,000, with free spins based on deposit amount. It has 40x wagering on the bonus amount and is valid for 7 days. No fixed free-spins quantity or minimum deposit is stated.
Bonus wagering has additional conditions. The offer terms include a maximum bet condition; check the current terms for its applicable AUD equivalent, eligible games and expiry details before accepting or using the bonus.
For help with a wager, email [email protected]. Describe the issue and include relevant game, time and transaction details. Keep copies of your messages while the account records are reviewed.
A licence, minimum withdrawal and guaranteed withdrawal time are not stated. Withdrawals are described as almost instant for Bitcoin and 20 more cryptocurrencies, but processing can depend on the method and account checks. Deposit and time limits are recommended; self-exclusion is available for 6 months to 5 years.